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Robert Klara
Yes, Nasty Restaurant Customers, Servers Will Indeed Sabotage Your Food Study shows why abusing the help isn't a good idea

Chances are you've heard that awful old joke about the waiter slipping an illicit ingredient into the salad dressing of a customer who's pissed him off. No? Well, listen up…

January 13, 2015, 12:58 PM EST

How Yesterday's Blue-Collar Brands Became Today's Coolest Clothes Dickies and Carhartt move from factory floor to millennial closet

Just a few years back, the L.C. King Manufacturing Co., founded in 1913 and the oldest family-owned cut-and-sew garment factory in the U.S., was nearly extinct. Inside the company's weathered…

January 12, 2015, 12:06 PM EST

Traditional Stores Still Trounce E-Commerce When It Comes to Returns, New Survey Says 'Tis the season for bringing all those gifts back

Now that all the holiday gift giving is over and done with, we've come upon the early-January echo effect that nobody really talks much about: 'Tis now the season for taking…

January 9, 2015, 2:30 PM EST

This New Year's, Raise a Toast to the Strong-Willed Widow Who Reinvented Champagne Veuve Clicquot made bubbly what it is today

Tragic deaths generally aren't good for business, with the notable exception of Veuve Clicquot. It was 1805, and Francois Clicquot, the owner of a failing vineyard in Reims, France, was…

December 15, 2014, 6:26 PM EST

Why James Bond Still Drives an Aston Martin, Even If He's Not Helping Sales An obscure British car and the spy who loved it

When Desmond Llewelyn (better known as "Q") displayed the Aston Martin DB5 to James Bond in 1964, he was unveiling a sports car version of the license to kill. The…

December 11, 2014, 3:36 PM EST

Five Brands That Turned 100 Years Old in 2014 And why they still matter

One of the strange things about living with so many brands is that we don’t notice how short their tenure can actually be. Many companies that once seemed to be…

December 10, 2014, 12:10 PM EST

This Holiday, Why Not Give Dad a Boeing 747? Or at Least, Part of One Storied plane maker sells vintage parts and photos

Ever dream of having your own 707 wide-body jet? Or something sportier like a P-51 Mustang? Well, it's finally possible (in a sense), thanks to an unusual marketing initiative at…

December 9, 2014, 10:52 AM EST

How the Hermès Scarf Remains an A-List Accessory: By Being Stubbornly French The world's sleekest square of silk, sold every 25 seconds

In the fashion world there are scarves, and then there is the scarf. Queen Elizabeth II wore one for her postage-stamp portrait. Jackie Kennedy kept the Nantucket rain off her…

December 7, 2014, 10:11 PM EST

Chances Are, the Clothes You're Wearing Right Now Have Been Washed in Tide How the detergent has reigned for 68 years

Assuming you're not naked as you read this, there's a 40 percent chance that whatever you're wearing has been washed in the last week, and a 38 percent chance that…

December 1, 2014, 12:02 AM EST

The Guy Who Hired Amy Poehler to Make Content 'Snackable' CMO Cold Call with Old Navy's Ivan Wicksteed

Setting aside the recent controversy about charging higher prices for plus-size women's jeans, Old Navy has been getting its share of good press lately. Celebrating its 20th birthday at the…

November 30, 2014, 11:35 PM EST

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