Frequently Asked Questions

 


 

 

Why do I have to register to read Adweek.com content?

Adweek is committed to providing the best possible experience for our audience. By registering to become an Adweek Community member, you’re helping us understand more about how you use Adweek and the type of content you’re interested in, so that we can continue to create best-in-class content and products that serve your needs.  
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How do I register to become an Adweek Community member?

To join the Adweek community, go to Adweek.com/register
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Do I need a subscription to access Adweek.com?

All registered Adweek Community members have access to five articles every month at no charge before being asked to upgrade to an Adweek Pro membership. Adweek Pro members get unlimited access to Adweek.com, including archived content and the digital edition of Adweek magazine. The Adweek Pro Digital + Print plan also includes delivery of the  Adweek print magazine. To learn more about our premium content, see this letter from our editor.
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Why should I pay to have access to Adweek.com?

As a touchstone of the advertising and marketing community, Adweek is an unparalleled resource for industry professionals who rely on its content to help them do their job better. By supporting Adweek, you are making it possible for us to continue innovating across platforms, expanding our newsroom, providing exceptional journalism and customizing our content and products to serve the brand marketing ecosystem.
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I’m not currently an Adweek Pro member. How do I join?

Becoming an Adweek Pro member is quick and easy. Click here to explore available offers. All memberships include unlimited access to Adweek.com, plus other great benefits.

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I’m already a subscriber to Adweek. How is my subscription changing?

Thank you for your support of Adweek! Your subscription will automatically convert to an Adweek Pro membership – all you need to do is complete your registration at Adweek.com/join to unlock additional benefits, including:  

  • Unlimited access to Adweek.com content
  • Adweek exclusive reports
  • Daily content on the Adweek app
  • Unlimited access to TVNewser, TVSpy and AgencySpy content/span>
  • Admission to select invite-only Adweek Events
  • Access to the Adweek.com archives

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Does Adweek publish email newsletters?

Yes! We publish several Adweek newsletters on a daily, weekly and seasonal basis aligned with a wide variety of topics. We will continue to create new newsletters as the community demands. You can subscribe to our newsletters here. You must sign in to your Adweek account to manage your newsletter preferences.
Please note, you may be asked to verify your email address that you are receiving your newsletters at (one time only). You can also email Subscriptions@adweek.com if you have any questions.
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Why do I need to “sign in” and “verify my membership” on Adweek.com?

In order to have unlimited access on Adweek.com, you need to have an Adweek.com login and an  Adweek Pro membership. If it is your first time signing in to Adweek.com, you may need to verify your membership status. At that time, your Adweek Pro membership will be associated with your login credentials and you’ll be able to enjoy unlimited access to Adweek.com and our Adweek app for tablets and smartphones at no extra charge.
Please note, you will need to sign in to every device you use.  We also recommend not using private browsing/incognito windows.
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What if I don’t want to become an Adweek Pro member — can I still read Adweek.com for free?

Registered Adweek Community members can enjoy five free articles (including sponsored content, slide shows, and other multimedia features) every month on Adweek.com, as well as unrestricted access to browse the home page, channel front pages and sponsored content. Your free, limited access resets every calendar month and you’ll once again be able to view five free articles for that month.  Some premium content may be excluded. Premium contact is identified with a “Premium” tag or yellow lock.
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How can I keep track of how many articles I have read each month?

Messages will appear on your screen with reminders about how many free articles you have read and how to join Adweek Pro for unlimited access.
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Is there a place to access archives of content?

Yes, all Adweek Pro members have access to a searchable archive that includes Adweek content going back to 1993.
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Can I get a digital-only Adweek Pro membership?

Yes, you can choose Adweek Pro Digital to access all our great content online along with the digital edition of the magazine.
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What is the difference between Adweek.com and the digital edition of Adweek?

The digital edition of Adweek is a replica of the print magazine that is accessed via the Adweek app (powered by Maz).  The app also allows you access to the latest articles posted on Adweek.com. You will need an Adweek Pro membership in order to access content on the Adweek app.The app is available on iOS and Android devices.

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I purchased a subscription to the digital edition from the Adweek app. Why do my credentials not work on Adweek.com?

In-app purchase information is kept within the app stores and is a separate subscription. You will need an Adweek Pro membership to access content on the site.  
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How can I renew my subscription?

You can renew your subscription through your My Account hub. After signing in, click the My Account link and from the Profile Settings Page, click “Manage My Subscription”. You will be redirected to your My Account hub. Click the “Renew my subscription” link from the navigation menu.
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How do I make changes to my email address or password?

After signing in, click the My Account link which will take you to your Profile Settings Page. Click Edit and you can update your email address.
To update your password, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account page. Then click “Change Password” from the navigation menu.
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I forgot my password, or need to reset it. How can I do that?

If you are not already signed in, click the Sign In link. The next screen includes a “Forgot Password?” link, which will lead you through the process of resetting your password, which includes sending you a reset password link.
If you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Then click “Change Password” from the navigation menu.
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How do I change my payment information, mailing address or delivery preferences?

When you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Select the option(s) from the navigation menu. You will receive a confirmation page and email after your requested changes. Please note, not all changes are reflected in real-time on the My Account hub.
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How can I  cancel my  Adweek Pro membership?

When you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Select “Cancel Subscription” from the navigation menu. You can also cancel your membership by contacting customer service at any time at 844.674.8161 (within U.S.) or 845.267.3007 (Outside U.S.).
If you canceled your membership, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please disregard them.
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I have a question about my  Adweek Pro membership. Who do I contact?

Adweek Pro membership inquiries should be directed to ADWEEK, P.O. Box 15, Congers, NY 10920. Or call 1-844-674-8161 (within the U.S.) or 1-845-267-3007 (outside of the U.S.). You can also email Subscriptions@adweek.com.
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Which browsers work best for viewing Adweek.com?

For best results, use the latest version of Chrome, Firefox, Safari (Mac) and Microsoft Edge. There is Limited Support for Internet Explorer 11.We recommend not using a private browsing/incognito window, as you will have to sign in each time.
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Do you offer small corporate group or enterprise Adweek Pro membership rates?

Certainly. We offer special rates to organizations aiming to provide small corporate group or enterprise access to Adweek.com. Click here to contact us for more information.
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Do you offer Adweek Pro memberships for students?

Certainly. We offer special rates to students aiming to access Adweek.com. Click here for more information or contact subscriptions@adweek.com for more information. Please note, a valid .edu address is required for student rates.
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Who do I contact concerning Adweek magazine and Adweek.com reprints?

Contact our official partner, The YGS Group, for more information. Please note that The YGS Group is the only authorized company that we’ve partnered with for ADWEEK materials. You can email licensingandreprints@adweek.com.
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Can I use an Adweek.com photo on my blog?

Sorry, we cannot authorize the use of our photos on other sites. Please contact our licensing and reprints partner, The YGS Group, at licensingandreprints@adweek.com
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Who do I contact concerning media requests, press releases, news tips, pitches, and errors?

Please see https://www.adweek.com/about/ and fill out the Contact Us section.
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