Frequently Asked Questions


Why do I have to register to read Adweek.com content?

Adweek is committed to providing the best possible experience for our audience. By registering to become an Adweek Community member, you’re helping us understand more about how you use Adweek and the type of content you’re interested in, so that we can continue to create best-in-class content and products that serve your needs.

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Who do I contact concerning media requests, press releases, news tips, pitches, and errors?

Please see https://www.adweek.com/about/ and fill out the Contact Us section.

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I have not received an issue of my print subscription, how do I file a claim?

We’re sorry you haven’t received your print magazine. If you are a current Adweek+ Digital and Print subscriber, claims for print issues should be submitted within 6 weeks of publication date. We can only replace recent copies that have not arrived due to a postal or printing error. We can extend your subscription to compensate for the missing issue or a replacement copy will be sent providing the claim is received within the above date and there is available stock.

Missing Issues
Please note, your first issue will arrive 4 to 6 weeks after receipt of your subscription order. Before submitting a claim, please first check if it has been published by reviewing our list of back issues here and ensure you have allowed time for delivery — 14 business days for all destinations outside of the United States. Delays may also occur due to local postal issues which are outside of our control.

Claims can be submitted for missing issues (up to 4 issues back), by contacting our Customer Service team at subscriptions@adweek.com with the information below:

  • Customer Account #
  • Issue number and Publication Date
  • Delivery Address (including previous address if there has been a recent change)

You can also go to your main My Account page. Please log in, go to My Account and Manage My Subscriptions. On the left side, select “Missed Issue/Damage”. Request replacement issues for any recent copies that have not arrived in the Questions/Comments field.

Damaged issues
If you are a current Adweek+ Digital and Print subscriber, claims for damaged print issues should be submitted within 6 weeks of publication date. We can extend your subscription to compensate for the damaged issue or a replacement copy will be sent providing the claim is received within the above date and there is available stock.

Claims can be submitted for damaged issues (only up to 4 issues back), by contacting our Customer Service team at subscriptions@adweek.com with the information below:

  • Customer Account #
  • Issue number and Publication Date
  • Delivery Address (including previous address if there has been a recent change)

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your local post office by requesting postal tracking from the delivery post office back to the origin.

If this is an isolated event, report a damaged issue to our Customer Service team at subscriptions@adweek.com or log in, go to My Account and Manage My Subscriptions. On the left side, select “Missed Issue/Damage.” Request replacement issues for any recent copies that have arrived damaged in the Questions/Comments field.

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I purchased a subscription to the digital edition from the Adweek app. Why do my credentials not work on Adweek.com?

In-app purchase information is kept within the app stores and is a separate subscription. You will need an Adweek+ subscription to access content on the site.

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Can I use an Adweek.com photo on my blog?

Sorry, we cannot authorize the use of our photos on other sites. Please contact our licensing and reprints partner, The YGS Group, at licensingandreprints@adweek.com

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Who do I contact concerning Adweek magazine and Adweek.com reprints?

Contact our official partner, The YGS Group, for more information. Please note that The YGS Group is the only authorized company that we’ve partnered with for ADWEEK materials. You can email licensingandreprints@adweek.com.

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Do you offer Adweek+ for students?

Certainly. We offer special rates to students aiming to access Adweek.com. Click here for more information or contact subscriptions@adweek.com for more information. Please note, a valid .edu address is required for student rates.

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Do you offer small corporate group or enterprise Adweek+ subscription rates?

Certainly. We offer special rates to organizations aiming to provide small corporate group or enterprise access to Adweek.com. Click here to contact us for more information.

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Which browsers work best for viewing Adweek.com?

For best results, use the latest version of Chrome, Firefox, Safari (Mac) and Microsoft Edge. There is Limited Support for Internet Explorer 11.We recommend not using a private browsing/incognito window, as you will have to sign in each time.

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Are refunds available?

For Short-Term Trial Subscriptions?
You will not receive a refund for any trial subscription; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the trial period (current billing period). You will not be enrolled into auto renewal and will therefore forego any future charges associated with your subscription. If you remain enrolled in Adweek’s auto renewal program after the trial period ends and enter into a contract renewal, no refunds are available. You can cancel at any time and your service will stop at the end of the current billing cycle.

For Semi-Annual and Annual Subscriptions (New subscriptions)?
If you cancel a 6-month or annual subscription within the first 30 days of service, you will receive a prorated refund for all unused months (except for the first month of service). If you cancel after 30 days of the start your subscription, the cancellation will not take effect until the end of your current billing period (i.e. 6 months or 12 months). You will not receive a refund; however, your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.

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I have a question about my Adweek+ subscription. Who do I contact?

Adweek+ subscription inquiries should be directed to ADWEEK, P.O. Box 15, Congers, NY 10920. Or call 1-844-674-8161 (within the U.S.) or 1-845-267-3007 (outside of the U.S.). You can also email subscriptions@adweek.com.

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How do I change my payment information, mailing address or delivery preferences?

When you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Select the option(s) from the navigation menu. You will receive a confirmation page and email after your requested changes. Please note, not all changes are reflected in real-time on the My Account hub.

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How can I cancel my Adweek+ subscription?

When you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Select “Cancel Subscription” from the navigation menu. Please note, any cancellation goes into effect at the start of your following billing cycle. You can also cancel your subscription by contacting customer service at any time at 844.674.8161 (within U.S.) or 845.267.3007 (outside U.S.).
If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please disregard them.

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What is Magic Link?

Magic Link is a way to log into your Adweek.com account without having to remember and/or enter your password. Magic Link sends a link to the email address associated with your Adweek.com account. This link is a unique, time-sensitive link that, when clicked, automatically logs you into your Adweek.com account.

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I forgot my password, or need to reset it. How can I do that?

If you are not already signed in, click the Sign In link. The next screen includes a “Forgot Password?” link, which will lead you through the process of resetting your password, which includes sending you a reset password link.
If you are signed in, click the My Account link which will take you to your Profile Settings Page. Click “Manage My Subscription” which will redirect you to your My Account hub. Then click “Change Password” from the navigation menu.

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How do I make changes to my email address or password?

After signing in, click the My Account link which will take you to your Profile Settings Page. Click Edit and you can update your email address.
To update your password, click the My Account link which will take you to your Profile Settings Page. Click Manage My Subscription which will redirect you to your My Account page. Then click “Change Password” from the navigation menu.

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How can I renew my subscription?

You can renew your subscription through your My Account hub. After signing in, click the My Account link and from the Profile Settings Page, click “Manage My Subscription”. You will be redirected to your My Account hub. Click the “Renew my subscription” link from the navigation menu.

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In-app purchase information is kept within the app stores and is a separate subscription. You will need an Adweek+ subscription to access content on the site.

In-app purchase information is kept within the app stores and is a separate subscription. You will need an Adweek+ subscription to access content on the site.

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Is there a place to access archives of content?

Yes, all Adweek+ subscribers have access to a searchable archive that includes Adweek content going back to 1993.

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What is the difference between Adweek.com and the digital edition of Adweek?

The digital edition of Adweek is a replica of the print magazine that is accessed via the Adweek app (powered by Maz).  The app also allows you access to the latest articles posted on Adweek.com. You will need an Adweek+ subscription in order to access content on the Adweek app. The app is available on iOS and Android devices.

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Can I get a digital-only Adweek+ subscription?

Yes, you can choose Adweek+ Digital to access all our great content online along with the digital edition of the magazine.

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How can I keep track of how many articles I have read each month?

Messages will appear on your screen with reminders about how many free articles you have read and how to join Adweek+ for unlimited access.

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What if I don’t want to become an Adweek+ subscriber — can I still read Adweek.com for free?

Registered Adweek Community members can enjoy three free articles (including sponsored content, slide shows, and other multimedia features) every month on Adweek.com, as well as unrestricted access to browse the home page, channel front pages and sponsored content. Your free, limited access resets every calendar month and you’ll once again be able to view three free articles for that month.  Some premium content may be excluded. Premium contact is identified with a “Premium” tag or yellow lock.

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Why do I need to “sign in” and “verify my subscription” on Adweek.com?

In order to have unlimited access on Adweek.com, you need to have an Adweek.com login and an  Adweek+ subscription. If it is your first time signing in to Adweek.com, you may need to verify your subscription status. At that time, your Adweek+ subscription will be associated with your login credentials and you’ll be able to enjoy unlimited access to Adweek.com and our Adweek app for tablets and smartphones at no extra charge.
Please note, you will need to sign in to every device you use.  We also recommend not using private browsing/incognito windows.

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I’m not currently an Adweek+ subscriber. How do I join?

Becoming an Adweek+ member is quick and easy. Click here to explore available offers. All subscriptions include unlimited access to Adweek.com, plus other great benefits.

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Does Adweek publish email newsletters?

Yes! We publish several Adweek newsletters on a daily, weekly and seasonal basis aligned with a wide variety of topics. We will continue to create new newsletters as the community demands. You can subscribe to our newsletters here. You must sign in to your Adweek account to manage your newsletter preferences.

Please note, you may be asked to verify your email address that you are receiving your newsletters at (one time only). You can also email subscriptions@adweek.com if you have any questions.

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Why should I pay to have access to Adweek.com?

Adweek has expanded its in-depth insider reporting, bringing you more of the industry intelligence you need to grow your business and advance your career. As a touchstone of the advertising and marketing community, Adweek is an unparalleled resource for industry professionals who rely on its content to help them do their job better. By supporting Adweek, you are making it possible for us to continue innovating across platforms, expanding our newsroom, providing exceptional journalism and customizing our content and products to serve the brand marketing ecosystem.

Here are just a few of the things you’ll get with an Adweek+ subscription:

  • Advice from CMOs and leaders of the world’s top brands.
  • Access to exclusive events, online learning and networking events.
  • Key data and insights used by Fortune 500 companies to fuel their businesses.
  • Analysis from the sharpest minds in the industry.

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How do I register to become an Adweek Community member?

To join the Adweek community, go to Adweek.com/register

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Do I need a subscription to access Adweek.com?

All registered Adweek Community members have access to three free articles every month before being asked to upgrade to an Adweek+ subscription. Adweek+ subscribers get unlimited access to Adweek.com, including archived content and the digital edition of Adweek magazine. The Adweek+ Digital and Print plan also includes delivery of the  Adweek print magazine. Take a look back at some of our most popular online stories of 2020

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