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Topic: Twitter

Twitter Is Now Offering Brands Customer Service Chatbots to Use in Direct Messages

Evernote, Pizza Hut and Airbnb among the first on board

Twitter is upping its chatbot game. To better help brands converse with users and offer customer support, the company is launching two new products that will help answer basic questions and…

Twitter Puts Visual Hashtags on a Sweeping Series of Issue-Themed Outdoor Ads for the Election

Creative chief Jayanta Jenkins tells us about the work

A week out from Election Day, Twitter is launching a big out-of-home ad campaign that uses visual hashtags—i.e., the hashtag symbol paired with images—to position the site as the place…

What Chatbots Are Teaching Us About the Future of Marketing

Closing the gap between man and machine

Chatbots are treated like the simpletons of the artificial intelligence world, overshadowed by movie-trailer-creating Watson and its ilk, or the suggestion engines of huge etailers. David Shing  Alex Fine But a good…

Q&A: DeRay Mckesson on Twitter Harassment and How Marketers Can Be Better Activists

Mobilizing and organizing online

  brightcove.createExperiences(); In August 2014 DeRay Mckesson, activist and co-founder of Campaign Zero, traveled from Minnesota, where he lived, to Ferguson,…

What Vine Stars Are Saying About the Short-Form Video Platform Shutting Down

'It was inevitable'

No longer can we, as a society, "do it for the Vine." On Thursday, Twitter announced it would soon be "discontinuing" the mobile app for Vine. Vine provided a wealth of hilarious…

Twitter Just Shut Down Vine 4 Years After Buying It for $30 Million

Couldn't compete with Instagram and Snapchat

Vine will not be an infinite loop. It was four years ago this month when Twitter bought Vine for a reported $30 million, but now the relationship has fully withered. On…

Twitter Is Cutting 9% of Its Global Workforce

Despite the good news of beating earnings expectations

Twitter is planning to lay off 9 percent of its global workforce, as the ailing San Francisco tech giant struggles to please Wall Street despite beating earnings expectations. The company officially…

Netflix Releases Much-Anticipated Gilmore Girls Revival Trailer

The series will premiere the day after Thanksgiving

With one month until the premiere of Gilmore Girls: A Year in the Life, it's time to commence freaking out. Netflix released a brand new trailer today, full of unseen footage…

3 Waves of Cyberattacks Brought Down Twitter, Spotify, Pinterest, NYT and Other Sites

Costing them traffic and likely money

UPDATE: There were three waves of cyberattacks today, but as of 7 p.m., they appear to have been resolved.  It all started Friday morning, when a slew of digital publishers and other…

Excedrin Won the Debate on Twitter Before It Even Started by Curing Your #DebateHeadache

Generated a 3,100% lift in chatter

It all started with what seemed like another forgettable promoted trend ad on Twitter on Wednesday morning. Excedrin, the pain reliever, was trying to poke a little fun at how…

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