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Topic: Panera Bread

How a Fan Post on Panera's Facebook Page Got Half a Million Likes Small act of customer service reaps huge rewards

Given all the rubbernecking at ChapStick-style social-media fails, and all the hijacking of corporate crowdsourcing efforts, it's tempting to see the Internet as a sea of sharks always out for…

August 14, 2012, 9:40 AM EDT