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Topic: Customer Service

Lithium Calls Klout Acquisition a 'Relaunch' All-stock deal valued at $200 million

Lithium Technologies paid $200 million for Klout, the social media scorekeeper, in a deal made official today. Lithium CEO Rob Tarkoff said the addition of Klout signifies a relaunch for…

March 27, 2014, 1:17 PM EDT

Data Points: Social Faux Pas As consumers go online to vent, fewer than half of companies are ready to react

With the ability of social media to amplify a single negative customer experience, you'd expect every company that cares about its brand to have a plan in place to deal…

July 25, 2012, 6:13 AM EDT

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