Another Customer-Service Option For Facebook Pages As Parature Social Monitor Launches In Beta
Customer-service software provider Parature announced the beta launch of Parature Social Monitor, its method of allowing brands to monitor Facebook and other social networks for key customer-service issues and manage them through to completion.
Customer-service software provider Parature announced the beta launch of Parature Social Monitor, its method of allowing brands to monitor Facebook and other social networks for key customer-service issues and manage them through to completion.
Parature Social Monitor will be incorporated into the company’s customer-service suite, and its features include:
- One simple user interface through which customer-service agents can monitor, categorize, and respond to activity from multiple Facebook pages and Twitter accounts, or via the Web, email, or chat.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in