Data & Insights Infographic: How Consumers Want Companies to Use Customer-Service Chatbots Keep it fast and simple Live agents will survive, but chatbots are gaining more seats at marketers' tables. Getty Images By Emma Bazilian July 23, 2017 Check out our full coverage. Click for more from this issue This story first appeared in the July 24, 2017, issue of Adweek magazine. Click here to subscribe. Emma Bazilian @adweekemma emma.bazilian@adweek.com Emma Bazilian is Adweek's features editor. Recommended articles