Data & Insights

Infographic: How Consumers Want Companies to Use Customer-Service Chatbots

Keep it fast and simple

Live agents will survive, but chatbots are gaining more seats at marketers' tables.Courtesy Getty Images
By Emma Bazilian

July 23, 2017

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This story first appeared in the July 24, 2017, issue of Adweek magazine. Click here to subscribe.

Emma Bazilian

Emma Bazilian is Adweek's features editor.

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