Customer Service: Human Interactions More Effective Than Social Media

A majority of customers say the telephone is the most satisfying customer service channel, with 69 percent of issues resolved by telephone representatives.

Social Media Week Europe gives you exclusive access to live discussions with social media and digital marketing experts in London, 7–8 Nov. Save 20% on your pass today (ends 3 Oct.).

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in