Facebook Responds to Scathing Letter From 200+ Content Moderators

They expressed concerns about being forced to return to offices during the pandemic and sought full employee status

Facebook responded to an open letter sent Wednesday by over 200 content moderators who are concerned about their working conditions during the pandemic.

The letter was addressed to CEO Mark Zuckerberg, chief operating officer Sheryl Sandberg and the CEOs of two companies that supply content moderators to the social network on a contract basis: Anne Heraty of CPL/Covalen and Julie Sweet of Accenture.

The moderators expressed concerns of being forced to return to the office during the pandemic, as well as the shortcomings of Facebook’s artificial intelligence systems, requests for better pay and permanent employee status, and access to better healthcare and psychiatric care.

“We appreciate the valuable work content reviewers do, and we prioritize their health and safety,” a Facebook spokesperson said.



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