Today's Consumers Are Shopping More Efficiently, Buying More

Fewer trips to physical stores means more planning ahead

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With safety concerns foremost on people’s minds, consumers aren’t approaching brick-and-mortar shopping as a casual activity, according to Stefanie Jay, vice president and general manager of Walmart Media Group.

“They’re shopping more efficiently,” said Jay in conversation with Danny Wright, Adweek’s chief brand officer, during today’s Future of Shopping event. “It’s less about leisure shopping. Social distancing is clearly something that they’re concerned about.”

As a result, people are both trying to minimize their trips to the store while also buying more per visit, Jay said.

“When you don’t have to worry about safety and you don’t have to worry about running into other people and [risking] your health, you might go to the store a couple of times a week,” Jay said.



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