The Voice of Reason

I was completely taken aback by the voice on the other end of the line.

He sounded weary—like he might be having a bad month. And he spoke slowly, as if he were having trouble gathering his thoughts.

I was feeling impatient. It was the middle of the business day and I had answered my phone in between meetings.

By the time he finally laid out his sales pitch, I had already been multi-tasking for a few minutes: dashing off an email, signing off on an expense report, and scribbling down a headline that had popped into my head for a client project.

I

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