Residents now can Report Non-Emergencies Through Website, iPhone, Facebook
After adding the free CRT App to their Facebook pages, citizens can report local issues from anywhere they have access to the internet and a computer. To report problems, citizens simply choose the category that best fits their issue, fill out the online form and submit it electronically. Their requests are automatically routed to the correct departments.
Two-way communication between citizens and their local government took a giant step forward recently when CivicPlus, a leading developer of open government technology, added the Citizen Request Tracker (CRT) Facebook application to its CRT Suite for government websites.
Across the country, municipal governments whose websites were designed by CivicPlus are adding the benefit for citizens. An early user of CRT, the City of Burleson in Texas last month announced to residents that reporting a non-emergency concern about a stray animal, code violation or pothole was now as easy as logging into their Facebook account.
“When a citizen enters a concern, the entire history of their request and comments from city departments is documented so they can track the request and we can ensure follow-up,” says Sally Ellertson, Burleson public information officer.
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