KLM is the first airline partner to be integrated with Facebook Messenger.
The airline has always been quick to embrace social media, enabling travelers to book tickets via Facebook and Twitter in February 2014 and often scoring well on Socialbakers’ Socially Devoted customer-service index.
Facebook vice president of messaging products David Marcus announced in a post that KLM passengers can use the application to access itineraries, updates, check-in notifications and boarding passes, as well as to rebook flights and communicate with KLM. He wrote:
This is one that I’ve been personally eager to solve for a while: Removing stress and complication from air travel. I’m excited to announce that our first airline partner on Messenger will start rolling out their presence today. KLM flyers will be able to automatically receive their itinerary, flight updates, check-in notifications, get their boarding passes, even rebook flights when needed, and communicate with the airline all from one contextual, canonical thread.
Goodbye forgetting the combination of your frequent flyer alphanumerical number and password to obtain your boarding pass, and holding for a long time on the phone to change flights.
This is a new day for all of us global travelers, and KLM is paving the way. I hope you’ll enjoy this new update as much as I will, and as always, let us know how we can make it even better for you!