Forbes: Customers Hate Cell Phone Companies
It’s no secret that cell phone carriers aren’t particularly popular with their customers. Now Forbes is in on the action with a piece that highlights how the wireless phone industry is ranked as one of the worst in the U.S. for customer satisfaction:
“Technical support calls can take hours with endless transfers from one customer rep to another. Then there’s the endless pile of service activation and cancellation fees.”
One Verizon customer even faked his own death last year, complete with a death certificate and a friend’s help, in an attempt to get out of his contract early.
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