Retailers like to say there was no playbook for 2020, and that’s certainly true of Walmart.
At CES 2021 this week, president and CEO Doug McMillon outlined how exactly the retailer proceeded amid a year of upheaval, with priorities shifting as 2020 progressed.
While navigating the pandemic, then the summer’s racial justice protests, six priorities became clear to McMillon about how business at America’s largest retailer had to change.
1. Protecting staff
Walmart’s first priority was to keep employees safe, which included protecting their physical, financial and emotional health.
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