Walmart CEO Doug McMillon on the Future of Retail After Coronavirus

Last-mile delivery will play a bigger role in the new normal

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Walmart CEO Doug McMillon published his thoughts on the long-term impact of the coronavirus on the retail industry, noting that “some clear insights are starting to emerge.”

These include the addition of retail employees to the ranks of front-line workers as they, too, play a critical role in serving consumers, he noted in a corporate blog post.

“The people in the retail industry, foodservice and delivery services have been standing on the front lines of this crisis and extending that lifeline to all of us, every day,” he wrote.

McMillon said U.S.



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