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How Retailers Are Rethinking the Pain Point That Is Returns

Despite the pandemic, in-store options are in vogue

Retailers are looking for alternatives to free return shipping.Getty Images
By Lisa Lacy

January 12, 2021

January is traditionally a big month for returns as consumers emerge from their post-holiday slumber and begin tackling errands once more.

Lisa Lacy

Lisa Lacy is Adweek's Commerce Editor.

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