And how to measure what your shoppers are feeling.
Ukonwa Ojo unveils Amazon’s recipe to marketing success
Showtime's journey to finding a balance between old and new content
Don't miss an opportunity to cultivate community.
Long sentences and the use of jargon are just a few of the major barriers for consumers with disabilities.
A simple yet powerful call to action can be inviting the customer to relive a memory and share it with others.
How brands can help consumers overcome sticker shock.
We asked Target, Lowe's, Party City and Walmart about the coming holiday season.
Advice from the ‘godmother of customer experience’ on how brands can keep up with consumers by using specific goals.
Call volume and wait time more than doubled over the pandemic; it’s time to take customer service as seriously as advertising
The new multi-billion-dollar industry has already seen a few advertising blunders in its short time span.
The department store chain plans to roll out the concept to all locations by 2023.
“Bad meetings waste time and impact morale, yet studies show at least half of meetings are classified as unproductive,” Shim, who serves as Read’s co-founder and CEO, told Adweek. “Read [...]
The home furnishings retailer plans to add stores and modernize its infrastructure.
The online experience for 1.3 billion people with disabilities remains woefully limited at best.