Why Changing Your Company’s Name Can Be an Operational Nightmare

Marketing chiefs of Dunkin', Jamba and WW reveal what really goes into a new corporate handle

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Bob Purcell is a successful consultant, a Massachusetts transplant who’s quite happy to enjoy the year-round warmth of Southern California. But Purcell still vividly recalls his corporate days on the East Coast when, between 1986 and 1994, he was the chief marketer for Dunkin’ Donuts. And if you ask Purcell about his Dunkin’ Donuts days, he’ll tell you about a huge decision he almost made but ultimately didn’t: changing the brand’s name.

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