Panera's Cafe Redesign Is Customized for the Post-Pandemic Consumer

The chain has updated the dine-in experience while expanding its digital features

In 2019, Panera made a controversial decision that sparked widespread social media outrage. But unlike most internet controversies, this damage was reversible. Bistro French onion soup was added back to the menu a few months later, and an army of soup superfans could finally rest peacefully again.