New Study Reveals How the Expectations of Gen Z ‘Are Reshaping Brand Experiences’

American Express shows how they compare to millennials

Gen Z is more than twice as likely to drop a brand for poor features or responsiveness on social media as Gen Y. Getty Images

During a panel discussion at its American Express Innovation showcase today, American Express unveiled the results of a study it commissioned and Forrester Consulting conducted that examined the brand expectations of Gen Z.

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@ErikDOster erik.oster@adweek.com Erik Oster is an agencies reporter for Adweek.
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