How the Trevor Project Is Using AI to Train Crisis Counselors For Teens

The result is a chatbot called the Crisis Contact Simulator, or "Riley"

a laptop showing an online conversation between a counselor and a teen
The Trevor Project trained a simulation of a crisis situation using GPT-2. Trevor Project

For the Trevor Project, a nonprofit dedicated to preventing suicides among LGBTQ+ youth, efficiently preparing volunteer counselors for the unpredictable twists and turns they might encounter in the course of their field work can be a constant challenge.

@patrickkulp Patrick Kulp is an emerging tech reporter at Adweek.