Briefly

Google's Eerily Lifelike AI Reservation Service Is Now Available in Almost Every State

Duplex will call and book a hair salon appointment or a restaurant reservation

Google's Duplex service faced a long journey from its launch in 2018.Google, Getty Images
By Patrick Kulp

April 1, 2021

Google has expanded its AI-powered reservations service into every state except Louisiana after more than two years of technical improvements and adjustments to accommodate local laws.

Patrick Kulp

Patrick Kulp is an emerging tech reporter at Adweek.

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