Briefly

Google’s Eerily Lifelike AI Reservation Service Is Now Available in Almost Every State

Duplex will call and book a hair salon appointment or a restaurant reservation

Google's Duplex service faced a long journey from its launch in 2018. Google, Getty Images

By Patrick Kulp

April 1, 2021

Google has expanded its AI-powered reservations service into every state except Louisiana after more than two years of technical improvements and adjustments to accommodate local laws.

Patrick Kulp
@patrickkulp patrick.kulp@adweek.com Patrick Kulp is an emerging tech reporter at Adweek.
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