American Express Builds B2B Playbook Around Small Business

A revamped Gold Card, new financial services hub and other tweaks came from listening to customers

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American Express is ending its B2B year as it began: making big moves for small businesses.

The last quarter has received special attention from Amex since 2010, when it launched Small Business Saturday as a counter to big-box Black Friday shopping. For this year’s 14th installment, it introduced the Door to Shop Small augmented reality experience that led customers to shopping districts and handed $5 statement credits to cardholders who spent $50 or more at stores on The

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