How to Consistently Increase Conversion
Marketing executives are challenged by getting the same consistent performance out of their teams and agencies as their manufacturing, engineering, and business process peers do, thanks to repeatable methodologies like Six Sigma and TQM.
To provide marketers with that similar process improvement tool, MECLABS Institute created the patented Conversion Sequence Heuristic in 2007. Marketing leaders have used it to help their teams and agencies consistently take a customer-first marketing approach to their initiatives, no longer relying on individual star performers who just happened to have the golden gut.
Here’s a quick overview of the heuristic. For more, visit meclabs.com/heuristic.
C: Probability of Conversion
You can never guarantee Conversion, but using this methodology, you can increase its probability. Make sure to choose Conversion objectives that truly serve your ideal customer.
M: Motivation (of the Customer)
The coefficients (numbers) in front of each letter indicate its impact on the probability of Conversion. Tapping into your potential customers’ Motivations has the biggest effect on Conversion
V: Clarity of the Value Proposition (Why Act)
The appealing, exclusive, credible, and clear answer to the question, “If I am your ideal prospect, why should I buy from you rather than any of your competitors?”
I: Incentive to Take Action
When brands don’t ask for customer-first Conversions or have a true Value Prop, they try to compensate by overdoing incentives. Incentive is paired with Friction in the heuristic because it should only be that little extra something that helps overcome Friction, not the entire reason for the customer to act.
F: Friction Elements of the Process
The minus signs in the heuristic indicate elements that hinder Conversion. Friction is an aggravation factor, psychological resistance to elements in the conversion process.
A: Anxiety About Providing Information and Receiving Value
Anxiety is another negative element. It’s a psychological (and not always rational) concern stimulated by a given element in the Conversion process. Anxiety and Friction can never entirely be eliminated, but you can optimize your marketing initiatives to reduce impact of these elements on Conversion.
