Meta Adds Features to Call Ads on Messenger

An option that lets customers request a callback if their call is not answered is being tested

Get up to speed on AI and all things tech at NexTech, November 14-15 in NYC (+ virtual). Hear from leaders at Roc Nation, Legitimate, Tracer and more. Save 20% now.

Meta detailed several updates to its Call Ads for Messenger, which enable brands to instantly connect with customers via a Call Now button in their ads on the platform.

The company said in a blog post that it is testing a feature that lets businesses give customers the option to request a callback if their call is not answered.

The company explained, “Running a business means juggling a lot, and sometimes that means being unable to answer every call in the moment.

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in