Who’s the Face of Your Brand?

I recently returned from a multi-city business trip that included a stay in Canada. Unlike the “old days” when I called my travel agent and provided key dates/cities, it’s all up to me to organize the details.

Like most, I spent an inordinate amount of time on various travel sites, trying to secure the best deal on an airline, hotel and car rental. Sometimes I read user-generated reviews (especially if the “deal” seemed too good to be true), and sometimes I looked at photos of rooms and amenities (being a daily swimmer, I look for a decent pool that’s onsite).

However

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