Starbucks' App Now Includes a Voice-Activated Ordering Bot

Mobile already makes up 27% of U.S. sales

A bot will now serve you Starbucks coffee. After quietly announcing that the brand was working on an AI-powered voice assistant in December, 1,000 customers are now testing Starbucks’ “barista bot.”

The feature is built into Starbucks’ mobile payment app and lets folks place their orders by speaking into a phone speaker. The app is linked to a credit card or gift card, and the bot puts together an order and sends a request to a nearby store where consumers can bypass a line and pick it up.

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