Social Pro Daily

Social Media Is Not a Customer Experience Solution

Opinion: Not now, not ever … get over it

AI-backed conversational experiences will revolutionize customer serviceMurat Göçmen/iStock
Headshot of Zvi Moshkoviz
By Zvi Moshkoviz

March 28, 2018

We’ve all been there, both in-store or on the phone, where the customer experience is so poor that you want to end your relationship with the brand instantaneously—right then and there.

Headshot of Zvi Moshkoviz

Zvi Moshkoviz

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