Foursquare CEO Dennis Crowley on Processing User Feedback
With all of the buzz around social media monitoring, how “customer service is the new PR” and how social media and customer relationship management are merging to form “Social CRM,” one would think that Foursquare, one of the most well-known social networks, would have an elaborate process for managing customer feedback, right? Wrong.
The company keeps things pretty simple, but still stays in tune with its nearly 1.8 million users. Foursquare co-founder and CEO Dennis Crowley explains in a mediabistro.com
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