Facebook is introducing a way for people to share feedback on transactions they concluded with advertisers, even when those purchases were consummated off the social network, such as on retailers’ websites or via applications.
A new tool is launching globally Tuesday, enabling users to review businesses that they have made purchases from.
Product marketing director Sarah Epps said, “We’ve all had frustrating customer-service experiences. It’s never good when businesses are hard to reach, late shipping items or send poor quality goods.
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