Customer Experience Failure, Times 2
Here are two instances of poor business practices that lead to customer experience failure — from the same insurance company.
My sister-in-law (SIL) has been a client of this insurance company since moving back from England 17 years ago. She has maintained both home and auto insurance throughout the 17 years. A couple of weeks ago, she received a letter letting her know they were going to cancel her homeowner’s insurance because her house was vacant.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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