Why You Should Never Automate Your Twitter Marketing Campaigns

Automation isn’t necessarily a four letter word, but when it come to social media, it’s close.

Using automation can certainly make your Twitter life easier, and there are situations where it is highly effective. However, automating an entire marketing campaign? It’s probably not a great idea.

If you’re already sending out robotic, automated interactions on Twitter, you’re probably too far gone for any help. But if you’ve flirted with the idea of automating a campaign – not interactions – maybe this will deter you: Coca Cola was recently “tricked” into tweeting quotes from Mein Kampf, all because they automated their marketing efforts.

The campaign itself was quite cute: The goal was to make Twitter a happier place by asking people to reply to negative tweet with the hashtag #MakeItHappy, and Coca Cola would respond by turning the negative tweet into a happy little ASCII picture.



Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in