This Week On Twitter: Social Media Support, Deleting Tweets And Twitter’s Follower Friendly Update

Need a little weekend reading? We’ve compiled our top ten Twitter stories of the week, which includes how customers are turning to Twitter and Facebook for customer support, how to permanently delete all of your tweets, how Twitter just made it very easy to find out if someone is following you, a social media marketing guide for startups and why hashtag games can benefit your business on Twitter.

Here are our top 10 Twitter stories of the week:

1. 62% Of Consumers Have Used Social Media For Customer Support [INFOGRAPHIC]

In less than a decade, social media has delivered a huge amount of change and value for both brands and consumers, and one of its biggest successes is how it allows businesses of all sizes to provide first-class one-to-one and one-to-many customer support and service. But despite this success, we’re still just scratching the tip of the iceberg – a new study has revealed that while many customers have already used social media for support issues, more than three-quarters would readily embrace these methods if they better understood the tools and options available to them.

2. How To Delete All Of Your Tweets – Permanently

While we think Twitter is just the bee’s knees, some people don’t. Some people actually want to leave Twitter forever, without a trace. If this is something you’ve considered, we won’t judge you. In fact, we’re here to help: we’ve got the single best tool for deleting all of your tweets permanently, without a chance of recovery.

3. Twitter Just Made It Really Easy To Find Out If Another User Is Following You

Ever since Twitter first opened its doors to the public over five years ago, finding out whether somebody is following you has always been an oddly laborious process. Various websites and apps have tackled this problem, and one surefire method is to simply try and send somebody a direct message – if they’re not following you this will generate an error. But it’s all just so crude and barbaric. Well, not no more. With their recent design revamp, Twitter has made it very easy to find out if another user is following you. And all you have to do is visit their profile on

4. Twitter, Facebook, YouTube – Social Media Marketing Guide For Startups [INFOGRAPHIC]

Social media can play an incredibly important role in helping startups in all fields raise brand awareness. By effectively using tools such as Twitter, Facebook, YouTube and blogs, brands can separate themselves from the pack, making their products and services increasingly attractive to customers and (vitally) investors. But how do you get people to start talking about your brand? And how do you convert that buzz to revenue?

5. Why You (And Your Business) Should Play Hashtag Games on Twitter

What would you do #ifyoureallylovedher? Do you have a favorite #modernbeatlesssong? If you feel compelled to answer these frivolous questions, you’re not alone: hashtags were the most popular trending topic in 2010. Twitter users love jumping in there and adding their two-cents to these often humorous hashtag games. But they’re more than just a meaningless bit of fun – hashtag games are a social media marketer’s dream.

6. Twitter Adds Danish, Finnish, Norwegian And Polish, Now Supports 21 Different Languages

Twitter was an all-English network until April 2008, when the platform added support for Japanese. Spanish and French translations became available in November 2009. In July of this year, Brazilian Portuguese became the latest addition, shortly followed by Dutch, Indonesian, Filipino and Malay. Now, with Danish, Finnish, Norwegian And Polish newly available on the network, Twitter supports an impressive 21 different languages.

7. Who are the Oldest Twitter Users?

Jack Dorsey may only be 34, but he’s the oldest Twitter user. His now-famous tweet was the first, ever, to be sent via SMS into the Twitterverse. Aside from Ev Williams and Biz Stone, the other two Twitter co-founders, who is part of that first batch of Twitter users?

8. Man Recreates His Own Twitter Timeline, @Mentions And DMs Via The Postal System

You might think twice about sending out a tweet next time you want to brag about your lunch, especially if it meant hand writing that tweet to every single one of your followers. But that’s what one UK man did – he wrote out his tweets and sent them by mail rather than actually using Twitter itself.

9. 5 Useful Tools to Monitor Twitter Hashtags

Want to know what’s being talked about on Twitter right now? Or how about what people are saying about your or your brand? Monitoring hashtags is a great way to get in on a conversation on Twitter, whether it’s a trending topic or a few tweets per day. We’ve compiled 5 useful tools that will help you monitor hashtags on Twitter, so you can keep up with the conversation.

10. Twitter’s Early Growth Was Fueled By Traditional Offline Networking [STUDY]

Twitter might seen as a “global connector” now – a borderless, international meeting place – but it wasn’t always so. New research from MIT suggests that Twitter’s early growth was a result not of the global nature of the internet, but an offline group of people in the US, connected by geography and socioeconomics.

Also this week:

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