Sprint Finally Does Well in Customer Service Survey
RCR Wireless News is reporting that Sprint’s luck may be changing: according to a recent survey by Pali Research, Sprint ranked first in customer service response time, a “significant statement for a carrier that has been raked over the coals in past customer service surveys.”
Some numbers quoted from the report:
– Sprint Nextel answered more than 91% of calls in 30 seconds or less for the third quarter, which is up from 68 percent (Q1) and 52 percent (Q2).
– The carrier answered 99% of calls in two minutes or less, compared to 84% during first quarter testing.
“We
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