Fitbit’s high-end activity tracking wristband, The Force, appears to be causing skin irritation for a small portion of users – about 1.7%. Users at risk for the irritation can also experience painful infections, if not properly treated. Those who have complaints about the issue have already been offered a full refund, but the company has now decided to stop selling the product and conduct a voluntary recall. In a press announcement by Fitbit’s CEO, the company offered a full apology, citing these laboratory tests results:
- Independent test results have not found any issues with the battery or electrical systems.
- Test results show that users are likely experiencing allergic contact dermatitis.
- All Force materials are commonly used in consumer products. However, some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.
Customers who are happy with their product can keep the smart bracelet, but those wishing for a full refund, no matter where they purchased it, can sign up using this form. Fitbit will pay for shipping, and will issue a payment once the device is received. Further, the company has chosen to stop selling the product.