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Now that it’s gone viral, the video showing three burly airport security officers physically dragging a screaming passenger off United Airlines Flight 3411 yesterday has left the carrier with quite the public relations nightmare—along with a broader question: Will this very public, shocking incident result in broader changes to airline booking policies?
In case you missed it, a passenger was forcibly removed and literally dragged from a United Airlines plane prior to takeoff at Chicago O’Hare Airport on Sunday.
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