United To Tout Customer Initiatives

United Airlines plans to advertise improved customer service features like self-check-in kiosks and customer advocate centers when the features become more widespread in coming months.

United said it will spend $150 million during the next two years to roll out all the programs.

The kiosks, offered by rival airlines Northwest and Continental, let passengers swipe their credit card or frequent-flier card to pick up seat assignments and boarding passes and to have luggage tags ready at express check-in counters nearby.

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