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Kristy Adler has never seen anything like the coronavirus outbreak unfolding worldwide. A travel agent who has specialized in cruising for more than 30 years, her phones have been ringing constantly—with customers asking about cancellations and refunds.
“Never have I seen so much chaos, confusion and panic in travelers, especially over the last two weeks,” Nadler said. “It’s depressing, having cancellations left and right.”
Although the cruise industry is only one piece of the travel ecosystem, Adler’s experience this week is indicative of the tsunami of horrors that has crashed over the industry since coronavirus became part of our nomenclature.
This was supposed to be a banner year for cruising, with ships anticipated to carry more
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