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When you think of Denny's, what comes to mind? The famed Grand Slam breakfast? Or maybe a family road trip? Or are you one of the thousands of followers who know, and love, Denny's irreverent Twitter posts?
If it's the latter, there's a good reason. Last July, the brand tapped Erwin Penland to run its social channels, and since then, engagement has increased over 200 percent. By commenting on current events, usually with its now-signature snarky tone, or posting relatable complaints, the brand has endeared itself to its followers.