Twitter Beats Facebook (But Both Lose To, Uh, Google+) In Consumer Satisfaction Survey [REPORT]
The American Customer Satisfaction Index (ACSI) is an indicator that tracks a variety of economic sectors, industries, companies and government services, reporting scores on a scale of 0 to 100 in customer evaluation of the quality of goods and services provided.
Facebook has been a mainstay in the ACSI since 2010, but this year four new social networks were added to the mix – Twitter, LinkedIn, Google+ and Pinterest.
Twitter scored a lowly 64 in its debut, beating Facebook, which fell five points from last year to 61, and LinkedIn, which scored a 63.
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