Survey Says: Shoppers Love Amazon, Hate Walmart

ACSI notes lower prices typically equal lower satisfaction

U.S. consumers are happiest with online retail—especially Amazon—as well as membership warehouses, L Brands, Home Depot and grocers like Trader Joe’s and Wegmans. Across a range of categories, including ecommerce, brick and mortar and grocery, they rank Walmart dead last.

That’s according to a new report from the American Customer Satisfaction Index (ACSI), which interviewed more than 85,000 customers throughout 2019.

Here’s a closer look at the results:

Ecommerce

Internet retail was the only retail sector in which ACSI found improvement year over year.

Amazon,

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