The Secret to Retail Tech Success Isn't the Tech. It's the Planning and Training

Gadgets will gather dust without the right commitment

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Kicking off the tech industry calendar, the Consumer Electronics Show is a prime opportunity for innovators to make their mark on often-crowded marketplaces, or to introduce their goods to valuable new audiences. So it was surprising to me that this year, retail innovation was a somewhat underwhelming affair in comparison to the buzz around other halls.

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