STUDY: Bad Customer Service Costs US Companies $41 Billion a Year

In news that should somewhat vindicate those of us who have spent countless hours being passed around from one unhelpful/unfriendly customer service rep to another, a new study shows that when we “vote with our pocketbooks” by switching service providers, brands, or retailers, it truly does make a major impact on those companies. New research done by NewVoiceMedia reveals that U.S. companies considered to have poor customer service are losing a whopping $41 billion a year.