Positioning Crisis to Look Like a Clever Plan

It’s the holidays. And winter weather. Anything can happen to the best of our marketing plans, along with product or service delivery, no matter what time of year. So what is your plan if your biggest product shipment, event or other signature aspect of your organization is snared in a dizzying downward spiral because of circumstances out of your control? And how do you respond so, in the end, the boss says, “Your actions give the impression that this was a clever plan all along.”

If you’re like many direct marketing organizations, you don’t feel you have time to plan for crisis.

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