After losing a million customers and a major portion of its stock value, Netflix has decided that it’s time to go in a new direction—but isn’t backtracking on the price hike that caused the fallout in the first place.
In a post on the company’s official blog, Netflix CEO Reed Hastings attempted to regain some goodwill by issuing an apology for his handling of the fee increase. “I messed up. I owe everyone an explanation,” he wrote.
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