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As consumers use smartphones more while simultaneously demanding more from their phones, brands continue to grapple with how best to reach their audiences.
“We cannot be ham-fisted anymore as a brand,” said Wendy Clark, CEO of DDB North America. “It’s unacceptable and really diluted. It’s not only if you don’t have a strategy, it’s actually negative and dilutive to your brand when you’re not taking advantage of just the basic table-stakes technology that’s out there and how consumers expect you to behave.”