Yelp Received Over 18.1M Reviews in 2020, and Roughly 25% Were Not Recommended

The platform released its 2020 Trust & Safety Report, unveiled a new website and detailed changes to its software

Trust and safety are the words of the day at Yelp, as the business directory and crowdsourced review forum debuted a new Trust and Safety website, released its 2020 Trust & Safety Report and detailed a key update to its recommendation software aimed at thwarting review exchange groups.