PC World 2010 Smartphone & Carrier Reliability & Service Survey Results
We see, hear, and read a lot about how reliable mobile networks are (AT&T Wireless gets most of this attention). PC World’s annual survey all kinds of things-digital includes a focus on smartphones and mobile carriers (in the U.S.). If you are interested in this, I strongly recommend taking a look at PC World’s survey results and interpretations.
2010 Reliability and Service Survey: Smartphone and Wireless Providers
Here’s quick summary of survey data that I found interesting:
– Best overall smartphone satisfaction: Motorola with Apple in a close second
– Easiest to use smartphone: Apple
– Least overall satisfaction: RIM
– Best carrier customer service: 4-way tie between AT&T, Sprint, T-Mobile & Verizon
– Highest carrier satisfaction: Verizon Wireless with T-Mobile following behind
– Least carrier satisfaction: AT&T
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