To Keep Up With the Customer, Get Personal—With Data

Online shopping continues to change not just what people buy, but how they buy it

In the last quarter of 2023, Americans spent an estimated $285.2 billion buying goods and services online. That’s up 7.5% compared to the same period the year prior.

As consumers dedicate more time and money to shopping on the web, their expectations are evolving—and their behaviors are changing.

“The way customers are navigating our digital site is very different from two years ago,” Barbra Sainsurin, executive director of brand and digital marketing at retailer Anthropologie, said on stage at ADWEEK’s Commerceweek event in New York on Feb.

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in